Frequently Asked Questions
Find answers to common questions about our services, support, and how we work with businesses across Melbourne and beyond.
General
What areas do you service?
We primarily serve businesses across Melbourne and greater Victoria, with remote support available Australia-wide.
What size businesses do you work with?
We work with small to medium businesses, typically 5-200 employees.
Do you offer after-hours support?
Yes, we offer 24/7 emergency support for critical issues on our managed IT plans.
IT Support
What does managed IT include?
Managed IT includes proactive monitoring, patch management, helpdesk support, vendor management, and strategic IT planning.
Can you help us migrate to the cloud?
Absolutely. We specialise in migrations to Azure, AWS, Google Cloud, Microsoft 365, and Google Workspace.
Security
How do you protect against ransomware?
We implement multi-layered defences including endpoint protection, email filtering, backup verification, and security awareness training.
Do you provide compliance assistance?
Yes, we help businesses meet requirements for frameworks like Essential Eight, ISO 27001, and PCI DSS.
Web Development
What technologies do you use?
We primarily build with Next.js, React, TypeScript, and Payload CMS, but we adapt to your project's needs.
Do you provide ongoing website maintenance?
Yes, all our web projects include optional maintenance packages covering security updates, performance monitoring, and content changes.
Ready to upgrade your IT infrastructure?
Partner with a team that values security and reliability as much as you do. Let's build a resilient future for your business.
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