Terms and Conditions

1. Introduction Welcome to the SuperStack IT website. By accessing and using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.
2. Services SuperStack IT provides setup and ongoing support for various Software as a Service (SaaS) applications, including Google Workspace, Microsoft 365, Xero, and web hosting services. All hardware and licenses required for these services are paid for and owned by the customer. Services are billed on a one-off basis or through a monthly subscription, with no long-term contracts. Subscriptions can be cancelled at any time without penalty.
3. Payment Terms Payments for our services can be via direct debit or an electronic funds transfer (EFT). Please refer to invoices for specific payment details.Monthly subscriptions are billed in advance and are non-refundable, except as specifically provided in these terms. Customers are responsible for timely payments. Failure to pay service fees or delays in payments exceeding one month may result in the suspension or termination of services.
4. Intellectual Property The content on our website, including text, images, and videos, is obtained from free resources and is believed to be in the public domain. SuperStack IT claims no intellectual property rights over the materials used on this website.
5. Use of the Website Our website is a read-only information site with a contact form for enquiries. Users are prohibited from using the website for any unlawful activities, including but not limited to hacking, spreading viruses, or engaging in cyber-crime.
6. Termination SuperStack IT reserves the right to terminate or suspend access to our services if a customer fails to comply with these terms, especially concerning payment obligations.
7. Dispute Resolution In the event of a dispute, SuperStack IT commits to resolving issues through direct negotiation and mutually agreed upon discussions. We aim to handle disputes amicably and professionally.
8. Disclaimer As stated in our website disclaimer, SuperStack IT does not guarantee the accuracy or completeness of the information provided on the website. We shall not be held liable for any errors or omissions or for the results obtained from the use of such information.
9. Changes to Terms and Conditions We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. We will notify our customers of significant changes through direct communication.
10. Governing Law These terms and conditions are governed by the laws of Australia. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of Australia.
11. Contact Us If you have any questions about these terms and conditions, please contact us through our website.